The affected iPhones, including the iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7 and iPhone 7 Plus, were released and heavily marketed in Canada in or about September 2014 to September 2016.
Over the past two years, users of the affected iPhones have had their devices shut down unexpectedly despite displaying sufficient battery levels. In or around November 2016, Apple admitted that defects in the affected iPhones’ batteries caused shutdown issues in a “very small number” of devices. Apple offered to replace batteries in a limited number of the affected iPhones manufactured between September and October 2015. Despite the battery replacements, owners of the affected iPhones, including owners who purchased devices manufactured outside of the September to October 2015 period, continued to suffer from unexpected shutdowns.
Between January and December 2017, Apple released multiple software updates to the affected iPhones with the promise that the said updates would improve the affected iPhones’ performance, speed and ease-of-use. Despite these promises, owners of the affected iPhones repeatedly complained that the affected iPhones were running more slowly after the installation of the software updates.
If you owned an iPhone SE, iPhone 6, iPhone 6s, iPhone 6 Plus, iPhone 6s Plus, iPhone 7, or iPhone 7 Plus manufactured and sold by Apple, Inc. and/or Apple Canada Inc., and your device developed slowing/battery manipulation issues, please contact us directly by email or by phone at 1-844-672-5666 for further information. If corresponding by email, be sure to include your name, your telephone number and a brief message.